Halal meat, freshly cut to your orderHalal · Freshly cut to orderDelivery slots from 7 AMCheck delivery to your pincode
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Policies

Privacy policy

Last updated 13 October 2026

This policy explains how LAHM uses personal information to operate LAHM, fulfil orders and provide support.

Information we use

  • Account information: your mobile number, verified through an SMS OTP, and the name you provide.
  • Delivery information: saved addresses, pincodes, landmarks and directions you choose to enter.
  • Order records: products, quantities, cut preferences, delivery slot, payment method, total, preparation notes and order status.
  • Support and reviews: messages, ratings, comments and photos you submit. Published reviews may show your first name, area, rating and comment; do not include private information in a public review.
  • Technical information: essential cookies, browser storage and operational logs needed to run and secure the service.

Sign-in and browser storage

We use an essential sign-in cookie to maintain your account session. Sessions last up to 60 days and may be renewed while you continue using the service. Logging out revokes the session; clearing cookies or session expiry may require a new OTP. Logging out does not delete your saved addresses.

Your browser also remembers your bag, selected pincode and cut preferences. Clearing browser storage can reset those local preferences. Account addresses and order records are stored separately on our server.

Why we process information

We use information to authenticate your account, prepare and deliver orders, maintain saved addresses, respond to problems, process agreed refunds, prevent misuse and meet applicable record-keeping obligations. We do not sell personal information.

Service providers and access

LAHM currently uses Vercel for hosting, Upstash Redis for account and order storage, and 2Factor.in for OTP delivery. The SMS provider receives the mobile number and code needed to deliver the OTP. Riders receive the delivery and contact details needed for their assigned orders. Authorised staff use order and support information to fulfil and resolve requests.

Providers may process information in the countries where their infrastructure operates. We may disclose information when required by applicable law. Checkout uses payment on delivery; the website does not ask you to store a card number, UPI PIN or banking password.

Retention and your requests

We retain account information while needed to provide the service and keep order, payment and support records for operational purposes and applicable legal obligations. You can edit your name and saved addresses, or delete saved addresses, in Your account.

For access, correction, deletion or other privacy requests, use the contact details published on Contact & grievances. Some records may need to be retained where required by law. Applicable rights and complaint routes remain available under Indian law.

Keeping your account secure

Do not share OTPs or your private order-tracking link. Someone with that link may be able to view the associated order and submit order-related reports. If you lose access to your phone or suspect misuse, contact support.