Halal meat, freshly cut to your orderHalal · Freshly cut to orderDelivery slots from 7 AMCheck delivery to your pincode
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Policies

Refunds & cancellations

Last updated 13 October 2026

We want every LAHM order to arrive as expected. This policy explains cancellation requests, product issues and how we arrange a resolution.

Requesting a cancellation

Request a cancellation or change through Help & order support or the reporting section on your private order page. Include your order number. Sending a request does not itself cancel an order; we will confirm the outcome.

  • Before preparation starts, cancellation is free. Preparation is normally scheduled around 2 hours before your delivery window.
  • Once cutting or preparation has started, a change-of-mind cancellation may not be possible because the products are prepared for you. Please contact us so we can review the situation.
  • If LAHM cancels because an item is unavailable or we cannot fulfil your order, you will not be charged for it. Any amount already collected for the cancelled items will be refunded.

Missing, incorrect or damaged products

Please check the items, labelled weight and packaging when your order arrives. Report freshness or quality concerns as soon as possible, preferably within 24 hours. For other order issues, the online reporting window is 7 days from delivery.

Use Report a problem on your order page. Describe the issue and attach photos if available. Photos help us investigate, but an inability to provide a photo does not automatically remove your rights. Keep the packaging and order details where possible, and do not consume a product you believe is unsafe.

Replacements and refunds

  • We assess the issue and, where appropriate, arrange a replacement or refund for the affected items. We confirm the resolution with you.
  • Fresh cuts may vary in weight by up to ±5%. A shortfall or incorrect charge can be reported for review and an appropriate adjustment.
  • Checkout currently supports cash or UPI on delivery. A UPI refund is normally returned to the original payer; for cash payments we agree a refund method with you.
  • After approval, we aim to complete refunds within 5–7 working days. Your bank or payment provider may need additional processing time. We will communicate any delay.

Perishable products are not eligible for ordinary change-of-mind returns. Complaints about defects, unsafe products, incorrect items or service failures are assessed separately. Nothing in this policy limits rights available under applicable consumer law.